Virgin Media Community

[Peter_Pancake]

I currently have two x Tivo 6 boxes and a latest edition superhub. I have been sent two new 360 remote controls and a Hub 3. Can I use the 360 on my existing superhub? or do I need to install the Hub 3 box? I don't want to lose the features of the super hub.

[japitts · Accepted solution]

The connectivity requirements of a 360 are identical to that of a V6.

With the new software/OS being installed on the STB, you may need to reconnect the 360's to your router, but you can do so in exactly the same way they were when they were V6.

Any change from a Hub 3 to Hub 5 is a separate issue.

[Peter_Pancake]

Hi Japitts, thanks very much for the reply, I tried to setup/ format my Tivo boxe with the new remote, there were no instructions from Virgin at all on how to set the remote up, I looked on You tube and all I could see was the instruction to hold down the TV and zero button on the remote, but nothing happened

To be clear, I am trying to setup my existing Tivo 6 box with the new remote, is this possible?

thanks

Pete

[japitts]

What you're trying to do is convert your V6 into 360... After receiving the new remote, a prompt will appear in your V6 menu for "upgrade to 360 now" or something similar.

Clicking that option will install the 360 software. You should also have received this bumph...

[Peter_Pancake]

Great! Got it now and its setting up nicely - thanks for your help

(I scanned the guide but it just went through setting up the hub )

Spoke to soon, it's just popped up with 'Update failed' try later 😞

But hanks for your help, I'll try later