360 remote won't scoll on recordings page

[J789]

Hi, my remote won't scroll up or down one at a time on the recordings page.

It will scroll up and down for anything else.

I have tried all the reset options.

Please could VM help me or maybe send me  a new remote control,

Thanks Jan.

[John_GS · Accepted solution]

Hi @J789 

Thanks for posting and welcome to the community. Sorry to hear of the remote issues. Have you tried new batteries in the remote? Also try this link for further help.

Keep us posted.

[roy247]

Hi J789,

You say you have tried all the reset options but don't say if you have tried a factory reset of the 360 box, if you haven't tried it then from previous experiences with the remote give it a go, just select the option the option to keep your recordings..

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

[Akua_A]

Hi @J789

Have you tried the great advice given by both our team and @roy247 ? Do you need any further help regarding this?

Thanks,

[J789]

Hi, sorry I've been very busy. I tried all of the things suggested and yes I started with changing the batteries first lol.

The fault might have been at your end because one morning it had corrected itself and is working as normal now.

Thank you for everyone's help and suggestions 🙂

[Zach_R]

Hi @J789,

Thank you for the update on this. I'm glad to hear that this has now been sorted and resolved. Apologies again for any inconvenience caused by this.
 

Please do let us know if there's anything more that we can help you with.

Thanks,