360 remote not working

[sandelben]

some of the buttons on my 360 remotes have stopped working and i tried replacing of batteries not work the enter button does not work and some of the numbers don't work I would like a new one if virgin media read this, please  

[newapollo]

Hi ben,

I've moved your post to the 360 forum.  VM Forum Staff don't tend to look at the chatter forums.

Have you tried to factory reset the remote?

Pressing and holding the TV and Rewind button for 10 seconds will factory reset the TV 360 remote. 

To pair the 360 remote hold down the 'TV' button and '0' button together until the Standby button starts to flash.

If you need to pair the TV 360 remote with the TV to control volume, source or power then press Home > Settings > Audio & Video > Pair remote with devices > Press OK then  Pair TV and follow the on screen instructions

If the remote appears to have stopped working wiggle it a few times. You should also make sure the the Power Saving mode setting is on Fast Start

For now you can manage your recordings, and stream live TV and on demand content, also Sky Cinema using the TV GO app

You can also use the app to control your 360.

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/download-the-virgin-tv-go-app 

[roy247]

Hi ben,

If you have been able to try factory resetting your remote depending on which buttons don't work and that hasn't fixed your problem then you need to wait for a forum team member to pick this up which maybe a couple of days.

[sandelben]

yes i tried that

[Hayley_S]

Hello @sandelben,

Thank you for posting!

I am sorry for the issues with your TV services.

Can you please tell me how it is today since you posted?

Many thanks,

[sandelben]

Tv work just remote not working having to use the app to control my tv

[Jodi_S]

Hi sandelben,

Thanks for coming back to us. Sorry to hear that your TV remote control is not working, even after performing a factory reset. 

If this is the case, we will need to get another remote ordered for you. I will pop you over a private message, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi sandelben,

Thanks for the private message. Security has been passed and a new remote has been ordered for you. This will arrive in the next 5 days via Royal Mail.

For instructions on how to programme your remote, check the link here https://www.virginmedia.com/help/tv/using-your-remote

Kind regards Jodi. 

[sandelben]

Thank you 😊