Hi roy
they replaced the box and the welcome screen came on but then I got a blank screen again, I can hear it but cannot see it 😳 they are still staying the tv is not comparable the the 360 cannot support 8k. They have asked me to ring Samsung to see if we can change the resolution on the tv, not sure if that will work 😳
looks like I will have to terminate from virgin which is a shame after being a customer for 15yrs
if this is the case virgin will lose a lot of customers if they cannot keep up with technology
thank you for your support