I think you have been misinformed or misunderstood.
A single click on OK in the Guide will give the option to watch live or watch from the start. FACT.
The second click chooses the first option to watch live.
That applies only to shows that are currently on.
If you single click OK on a program which is not currently being broadcast, you go to the channel live.
This is all logical, giving you the option to restart a program that has already started.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks