We've got a 360 main box and a mini box. We've been trying since 6 October to get the mini box activated but no one at Virgin seems able to help. The box has been swapped out and is not faulty. Engineer who came to to sort out broadband seems to think it's something within our account that needs sorting.
After weeks of trying, the box was finally activated at the weekend. I also wanted to upgrade our tv package but, again, no one knew how to do it with a 360 box! Promised someone would call yesterday but, you've guessed it, no one did!
Thank you very much for getting back to me and its great to here the box has finally been activated.
I am very sorry to hear you have not received a call back as promised, this is not the level of service we expect to deliver.
Unfortunately we are unable to arrange package changes via the Community but if you give the team another call on 0345 454 1111 / 150 the will be able to look in to this further and also contact the adviser regarding the failed call back.