Menu
Reply
Martin_N
  • 6.46K
  • 268
  • 395
Forum Team
Forum Team
537 Views
Message 11 of 19
Flag for a moderator

Re: 360 BUGS IMPORTANT BUG REPORT!

Hi Swf, 

 

Thank you for your post regarding this issue. 

 

I appreciate the remote is only a week old, would you be able to try new batteries to check if this resolves the issue?

 

^Martin

0 Kudos
Reply
Swf
  • 321
  • 3
  • 32
Fibre optic
533 Views
Message 12 of 19
Flag for a moderator

Re: 360 BUGS IMPORTANT BUG REPORT!

Sure. With brand new Duracell batteries it's exactly the same

 

In my channels bouquet it doesn't work

But in all channels bouquet it  works

All was perfect for the first 3 days of having the 360 then I think there was a update and now have a few issues.   Its the same on both box with both remotes.    I'm on 4.3.1 I think the update has a few issues. 

Just to add tryed a factory's options   no luck

0 Kudos
Reply
Martin_N
  • 6.46K
  • 268
  • 395
Forum Team
Forum Team
508 Views
Message 13 of 19
Flag for a moderator

Re: 360 BUGS IMPORTANT BUG REPORT!

Thank you for that information. 

 

Can you please provide a photo showing what happens when attempt this?

 

^Martin

0 Kudos
Reply
Swf
  • 321
  • 3
  • 32
Fibre optic
498 Views
Message 14 of 19
Flag for a moderator

Re: 360 BUGS IMPORTANT BUG REPORT!

Sorry It says files to big to upload. It's exactly how I explained it before .  In TV guide before pressing 1 would take me to the top ie bbc1. But  Now it takes me to ch 100  When I'm my channels .  That's Nat wild for me.  Its a glitch for sure 

In all channels pressing 1  from anywhere in the guild takes me to the top still. That's showcase must see virgin TV but labeld as 100   it's above the BBC one.  It's in profiles 

0 Kudos
Reply
Martin_N
  • 6.46K
  • 268
  • 395
Forum Team
Forum Team
484 Views
Message 15 of 19
Flag for a moderator

Re: 360 BUGS IMPORTANT BUG REPORT!

Thank you for that information. What I will do is private message you so we can pass some data protection and take a look over your account. 

 

^Martin

0 Kudos
Reply
lumatrix
  • 61
  • 0
  • 2
Dialled in
404 Views
Message 16 of 19
Flag for a moderator

Re: 360 BUGS IMPORTANT BUG REPORT!

Just discovered the bug is in 4.31. Thanks for telling me Virgin. Tried to update to 4.32 but it does not work with a reset - another waste of time. Also a new bug in 4.31 - pressing a channel number in the GUI used to take you to THAT channel. Now it always takes you to the bottom. Some coders you've got there Virgin.

lumatrix
Tags (3)
0 Kudos
Reply
lumatrix
  • 61
  • 0
  • 2
Dialled in
367 Views
Message 17 of 19
Flag for a moderator

Re: 360 BUGS IMPORTANT BUG REPORT!

See

Re: 360 BUGS IMPORTANT BUG REPORT!
lumatrix
0 Kudos
Reply
dannylau
  • 11.41K
  • 936
  • 2.62K
Very Insightful Person
Very Insightful Person
363 Views
Message 18 of 19
Flag for a moderator

Re: 360 BUGS IMPORTANT BUG REPORT!

It's been fixed in the 4.32 roll out

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Kath_F
  • 29.73K
  • 1.15K
  • 2.35K
Forum Team
Forum Team
321 Views
Message 19 of 19
Flag for a moderator

Re: 360 BUGS IMPORTANT BUG REPORT!

Hi lumatrix, 

Thanks for posting here. We've already began the rollout and the box will automatically be updated once the update is available to you. There isn't a way for us to push this directly to you so it is just a case of waiting I'm afraid. 

Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply