Virgin Media Community

[lumatrix]

Just discovered after latest 360 'upgrade' that it is a major bug. The 'top' verbal command and entering a '1' in the prog listing no longer works.  THIS IS  A MAJOR PAIN. Tried resetting and I have two 360 boxes and it is on both.

Virgin PLEASE FIX THIS ASAP. It makes a nonsense of your claim to have 'squashed several bugs' - you have introduced a new and infuriating MAJOR BUG.

[newapollo]

Hi lumatrix,

I had  the same issue, I thought it may be my accent.🤣

I solved it by changing the batteries.

[roy247]

Need to know what version software you are on so we can be sure.

Some people are now receiving 4.32 while other people are just receiving 4.31.

[Swf]

New set up have 4.31 and I have the same.  It changed last few days 

[thrice]

I encountered this problem with the 4.31 update. It was really annoying and I started a thread on this forum. It wasn't there with version 4.30. I'm pleased to say that the fault is no longer there with the 4.32 update and the guide works as it should.

[roy247]

I have 4.31 and don't have a problem, both 1 and Top take me to the top of the guide, but I did do a factory reset to trigger the upgrade to 4.31 maybe this is the difference.

[newapollo]

My upgrade to 4.31 was automatic a few days ago. I had issues with saying "top" before that, but new batteries solved it, so I don't feel it's anything to do with the version number, or a bug

[Swf]

Pressing 1 works in all channels list

but not In

my channels list.   Hope I get  the next update soon as a few odd things going on now 

[Martin_N]

Hi lumatrix,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your remote. 

Have you been able to try changing the batteries as suggested by newapollo?

Please do let us know if you require any further assistance. 

^Martin

[Swf]

---

@Martin_N wrote:

Hi lumatrix,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your remote. 

Have you been able to try changing the batteries as suggested by newapollo?

Please do let us know if you require any further assistance. 

^Martin

---

I have the same issue  it was OK intill a few days ago. The remote is only a week old.   Its a software issue. When saying top it hears top. When pressing 1 it shows the number 1.   Do I need to start a new thread it's the same issue?

In my channels bouquet it doesn't work

But in all channels bouquet it  works