Solved
350 Box Stuck on Welcome Screen
Have this issue as many seem to have had on here. Tried all the resets, holding down button options etc and no joy. Welcome screen showing and solid orange light. Called Virgin and just get direct...
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.
If that isn't working which is what someone else said recently try again tomorrow when they open at 8 am,I think that worked for them.
The alternative is to wait for one of the forum team to respond which might be 2 to 3 days.
