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stoping broadband but keeping phone

RattusMortus
Tuning in

Hi

 

I would like to stop my broadband but keep my landline and most importantly existing phone number. Is this possible?

3 REPLIES 3

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi RattusMortus 👋


Thanks for your post, and a warm welcome back to the Forums.

I'm sorry to hear you're looking to disconnect your Broadband service. To clarify, are you looking to keep your Landline with us, or move to another provider?

We do offer Landline-only packages, however, we're unable to assist with package changes over our Community Forums, so you would need to call us on 📞 0345 454 1111 (Opt 4), to discuss this further.

Cheers,

Reece - Forum Team


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RattusMortus
Tuning in

Hi

 

keep landline service with you but stop broadband. Do I keep the existing hub etc?

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi RattusMortus 👋

Thanks for confirming that. If your Landline service is currently plugged into the back of the Hub, then your service will remain this way, but the Broadband service itself will cease to work.

If you haven't been moved to our Fibre Phone/21CV service, this may be offered to you when calling, which would enable you to keep your Hub.

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ