Virgin Media send emails and letters demanding to switch my current router for a new one and instruct me to get in touch to arrange delivery of a new thing. Which would be fine it were possible to actually get in touch. Attempting to use the phone number given provides dozens of options to press one to waste your time going through a menu of options none of which are appropriate, press two to be re-routed back to the last menu of options, press three to invoke Kafka in search of making any kind of sense of nonsense. Memorable word? Who the hell knows what that is? Chatbot doesn't make any kind of sense, that's just gibberish. Using the complaint mechanism produces piles of boilerplate copy and paste rubbish that is nothing to do with what I'm complaining about.
This is ridiculous.
One last chance. If virgin media want to replace my existing router with a new one, then virgin media need to make it possible to agree a date to deliver the damn thing. Email me or message on me here then, those are the options available, I'm not wasting any more of my time, patience or blood pressure on unfathomable cack.
