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contact impossible

Tuning in

Virgin Media send emails and letters demanding to switch my current router for a new one and instruct me to get in touch to arrange delivery of a new thing. Which would be fine it were possible to actually get in touch. Attempting to use the phone number given provides dozens of options to press one to waste your time going through a menu of options none of which are appropriate, press two to be re-routed back to the last menu of options, press three to invoke Kafka in search of making any kind of sense of nonsense. Memorable word? Who the hell knows what that is? Chatbot doesn't make any kind of sense, that's just gibberish. Using the complaint mechanism produces piles of boilerplate copy and paste rubbish that is nothing to do with what I'm complaining about.

This is ridiculous.

One last chance. If virgin media want to replace my existing router with a new one, then virgin media need to make it possible to agree a date to deliver the damn thing. Email me or message on me here then, those are the options available, I'm not wasting any more of my time, patience or blood pressure on unfathomable cack.


Forum Team
Forum Team

Hey @chumbeeks,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been experiencing this issue, I can certainly look into this for you in  quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

Cheers. Joe

On our wavelength

I am zooloo and I am receiving your post when I should have be in the chat. My question has beenresolved

Hi @Zooloo 

Thanks for getting back to us to let us know your issue has been resolved. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent

I have had a similar issue in that I couldn't find the obvious route through the options to book an technician to reroute some wiring. In the end I just went to the first place where a customer support operative answered, apologised that I wasn't sure if this was the right place to come, and asked them to sort t for me. Which they did.

Hey AnotherUser , thank you for reaching out and I am sorry to hear but I happy to hear it has been fixed.

Please do reach out if you do ever need anything going forward. 

I hope you have a lovely day. Thanks 

Matt - Forum Team

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