Virgin Phone Switchover
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Everything You Need To Know

AdapterBefore you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.Around 3 we...



Having received an email saying that i must order a new hub by today (22nd) otherwise my landline would stop working for outgoing calls, i eventually managed to order one on Tuesday 20th and it is due to arrive on Monday 25th. My landline is now not ...

djy2 by Joining in
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Switchover date.

Will keep this brief. Reading through some posts, this seems to be a common issue. Is there a Virgin website where its customers can check their switchover date? If not, would this not be a good idea, because customers are not receiving letters on ti...

RPSPNP by Tuning in
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Anonymous Caller BARRING

Anonymous Caller BARRING was on my line since the start which was free and then because of the swearing calls they action the service for free no fees great the service was working i guess 10 -15 years ....i had no option to move over the router phon...

jasonu by On our wavelength
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Resolved! Home phone to Fibre Query

I just received an sms from a mobile number:Hi, it's Virgin Media. On 15th January 2024, your home phone service will be switched to our fibre network. We'll send you an adapter(s) as you need to connect your home phone to the Virgin Media Hub so you...

V15h44l by Tuning in
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Resolved! Telephone switchover

Hi I'm trying book an engineers visit for the phone switchover as my hub is upstairs and my phone is downstairs Its impossible to book this on the website how do I achieve this I have no technical knowledge to set up my landline 

Phone line moved over without notification

My landline was disconnected yesterday. I am 85 years old and have been left with no contact to my family or emergency services etc. I think this is because of the fibre switchover but I have had no notification of this happening so no idea really. I...

No dial tone after fibre switchover

Today was my date for phone fibre switchover - I followed the instructions and restarted the hub, but no dial tone from my phone and calls to it just fail with no sound at all.  Can anyone check the status remotely?

webbo73 by Joining in
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Telephone switchover - unsuccessful!!

I have done everything that was asked of me...'nothing'. Today (13th Sept) is our switch day...cant get any dial tone - nothingSpoken to Virgin techs - twice - not much help....technician booked for 19th!! Not much help as the landline is my only com...

home phone switchover

ive had the adaptor sent to me to put into the hub but the hub and the phone are in different rooms would an engineer be able to put them together

choccy by Joining in
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fibrephone switchover no dial tone

Connected phone base station to hub 3. Got a flashing green light.  No dial tone. Rang the phone from my mobile and got the international ring tone. What do I now have to do to reinstate phone line because of a Virgin change that I never asked for.

Rob301 by Joining in
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