AdapterBefore you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.Around 3 we...
Will keep this brief. Reading through some posts, this seems to be a common issue. Is there a Virgin website where its customers can check their switchover date? If not, would this not be a good idea, because customers are not receiving letters on ti...
Anonymous Caller BARRING was on my line since the start which was free and then because of the swearing calls they action the service for free no fees great the service was working i guess 10 -15 years ....i had no option to move over the router phon...
I just received an sms from a mobile number:Hi, it's Virgin Media. On 15th January 2024, your home phone service will be switched to our fibre network. We'll send you an adapter(s) as you need to connect your home phone to the Virgin Media Hub so you...
Hi I'm trying book an engineers visit for the phone switchover as my hub is upstairs and my phone is downstairs Its impossible to book this on the website how do I achieve this I have no technical knowledge to set up my landline
My landline was disconnected yesterday. I am 85 years old and have been left with no contact to my family or emergency services etc. I think this is because of the fibre switchover but I have had no notification of this happening so no idea really. I...
Today was my date for phone fibre switchover - I followed the instructions and restarted the hub, but no dial tone from my phone and calls to it just fail with no sound at all. Can anyone check the status remotely?
I have done everything that was asked of me...'nothing'. Today (13th Sept) is our switch day...cant get any dial tone - nothingSpoken to Virgin techs - twice - not much help....technician booked for 19th!! Not much help as the landline is my only com...
ive had the adaptor sent to me to put into the hub but the hub and the phone are in different rooms would an engineer be able to put them together
Connected phone base station to hub 3. Got a flashing green light. No dial tone. Rang the phone from my mobile and got the international ring tone. What do I now have to do to reinstate phone line because of a Virgin change that I never asked for.
Hi. Due to be switched over on August 15th, and I need book a technician for the cable to be extended from the hub to the phone line / extension.However I cant figure out how to book a technician. I'm just going around in circles as the VM website sa...
