Virgin Phone Switchover
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Everything You Need To Know

AdapterBefore you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.Around 3 we...


No hair left to pull ...!

I recently received the 'switchover to fibre phone service' email. We have a couple of extensions, one of which is at the other end of the house where the hub resides. I have now spent 1 hour on the 150 number trying to find someone I can talk to reg...

Gbolton by Joining in
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Is this a genuine virgin media text?

Hi, my mum has received a text with the following from the number [REMOVED] “Hi, it's Virgin Media. On 30th January 2024, your home phone service will be switched to our fibre network. We'll send you an adapter(s) as you need to connect your home pho...

17Jojo17 by Tuning in
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Resolved! unable to speak to virgin media

I am writing on behalf of an elderly couple nearby (he is 97) who have been in and out of hospital this year. Both are also deaf. An email was received but due to his lack of mobility he has asked me to deal with things and amongst the outstanding wa...

Phone switchover

Can anyone advise when phone switch over date is for CH66 area, Virgin advise that a letter has been sent but we have not received any communication from them? 

Landline issue

We have a second landline outlet and an engineer came last week to do the digital changeover. My wife works from home and connects her company phone into that second phone outlet and her laptop means that calls for work come through that phone. Since...

scottbo by Joining in
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Landline Switchover Booking Technician

HiI am having great difficulty trying to book an engineer to help with my landline switch which is due to take place on Nov 3rd 2023. No adapter received.   To date I have been unsuccessful making any contact with Virgin Media.Any help in this matter...

Date of switch

Quick, hopefully simple, question:We have been given a switch date of 31 October and the texts say we have to plug in adapter on that date or lose connection on our landline.As we are on holiday that date does it matter if we change over when we retu...

Resolved! Multiple Phone Extensions

Our Hub 3 is upstairs at the back of the house. The telephone line comes in to the house at the front of the house. As we are in our 80s we have several corded phones around the house so we are always near to one. Our answerphone is downstairs in the...

CappaghC by Joining in
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