Virgin Phone Switchover
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Everything You Need To Know

AdapterBefore you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.Around 3 we...


Resolved! Digital Voice Switchover

Hello. I have just received the Email informing me of the switchover to Digital Voice on 1st December. I currently have 4 wired phones over 3 floors. The Hub is on the 2nd floor and the cable for the Landline enters the house on the ground floor wher...

wineo54 by Joining in
  • 3 replies
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Virgin sim swopped to O2

HiVirgin have swopped their sim card to O2 just done that can't receive texts, can send and send and receive calls.Reset networks settings, turned phone on and off, took sim back out and put back.Can anybody help

Technician didn't connect extensions

Hi.Just been switched over to VOIP, and it's working fine.  When customer services called to arrange the switchover, they said they would have to send a technician to connect my extensions, otherwise they would have just sent it through the post and ...

Jelibeli by Joining in
  • 4 replies
  • 0 kudos

New hub needed - switchover issues

I'm on a hub2. Never got anywhere with 150 on home phone. Now it's switched off.  My account now says I have no phone package even though I'm paying for it. As I'm paying for something I'm not getting can i cancel my contract now without being charge...

Fspiders by On our wavelength
  • 1 replies
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New hub needed

Is there any other way of ordering a new hub needed for phone switch over other than ringing 150 i have been trying to get through for hours in end losing the will to live

dmaher1 by Tuning in
  • 3 replies
  • 0 kudos

Landline switchover

Asked to contact VM to organise (due on 3 Oct) but can't get through on phone (the countless options don't cater for switchover) and nothing on website. Today is last day for contact.I might need an engineer but want to discuss first. How the hell ca...