Virgin Phone Switchover
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Everything You Need To Know

AdapterBefore you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.Around 3 we...



Having received an email saying that i must order a new hub by today (22nd) otherwise my landline would stop working for outgoing calls, i eventually managed to order one on Tuesday 20th and it is due to arrive on Monday 25th. My landline is now not ...

djy2 by Joining in
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Switchover date.

Will keep this brief. Reading through some posts, this seems to be a common issue. Is there a Virgin website where its customers can check their switchover date? If not, would this not be a good idea, because customers are not receiving letters on ti...

RPSPNP by Joining in
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Anonymous Caller BARRING

Anonymous Caller BARRING was on my line since the start which was free and then because of the swearing calls they action the service for free no fees great the service was working i guess 10 -15 years ....i had no option to move over the router phon...

jasonu by On our wavelength
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Resolved! Home phone to Fibre Query

I just received an sms from a mobile number:Hi, it's Virgin Media. On 15th January 2024, your home phone service will be switched to our fibre network. We'll send you an adapter(s) as you need to connect your home phone to the Virgin Media Hub so you...

V15h44l by Tuning in
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Resolved! Telephone switchover

Hi I'm trying book an engineers visit for the phone switchover as my hub is upstairs and my phone is downstairs Its impossible to book this on the website how do I achieve this I have no technical knowledge to set up my landline 

Landline issue

We have a second landline outlet and an engineer came last week to do the digital changeover. My wife works from home and connects her company phone into that second phone outlet and her laptop means that calls for work come through that phone. Since...

scottbo by Joining in
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Calling a virgin landline - Ringtone had changed

Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. Has anyone else experience this an...

PaulSmith1 by On our wavelength
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Phone line moved over without notification

My landline was disconnected yesterday. I am 85 years old and have been left with no contact to my family or emergency services etc. I think this is because of the fibre switchover but I have had no notification of this happening so no idea really. I...

No dial tone after fibre switchover

Today was my date for phone fibre switchover - I followed the instructions and restarted the hub, but no dial tone from my phone and calls to it just fail with no sound at all.  Can anyone check the status remotely?

webbo73 by Joining in
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Telephone switchover - unsuccessful!!

I have done everything that was asked of me...'nothing'. Today (13th Sept) is our switch day...cant get any dial tone - nothingSpoken to Virgin techs - twice - not much help....technician booked for 19th!! Not much help as the landline is my only com...