Virgin Phone Switchover
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Everything You Need To Know

AdapterBefore you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.Around 3 we...

TrialsTeam_0-1624620353529.jpeg

contact impossible

Virgin Media send emails and letters demanding to switch my current router for a new one and instruct me to get in touch to arrange delivery of a new thing. Which would be fine it were possible to actually get in touch. Attempting to use the phone nu...

Hub and Phone Base-Station not co-located

Hello,I've just been sent an email advising that I will be switched to "Digital Phone" in August, and that an adaptor will be sent in the post.The adaptor is utterly useless as my router/hub is in the loft whilst the phone point is in my front room d...

Donchik by Joining in
  • 341 Views
  • 1 replies
  • 0 kudos

Switchover

Hi there, Could anyone please advise. My 90 year old Father is a Virgin Media Phone only customer. He doe not have an internet service, therefore no router. What will happen to his phoneline when his switchover happens. His telephone line currently s...

Jeff0901 by Joining in
  • 331 Views
  • 1 replies
  • 0 kudos

21CV change over VOIP app

I'm being changed to the new 21CV adapter this week (due to a line fault on the existing line) - given this is now a VOIP service, is there a mobile app I can use to connect to it on top of the phones plugged in to the router adapter?

LaurieC by Joining in
  • 583 Views
  • 5 replies
  • 0 kudos

Phone change over to WiFi Hub Future Charges

I must say that I went on holiday the day of the switch over and simply relocated my phone on the day closer to my hub and plugged it in. On my return from holiday I checked out my phone was working perfectly.  My question is that I have just receive...

Zooloo by On our wavelength
  • 373 Views
  • 2 replies
  • 0 kudos

Need to leave hub on to use phone

So now with the phone switch over I have to leave my hub on 24 hours a day or I can’t receive emergency phone calls from a sick relative. Our last hub burnt out when it was on 24 hours a day. So at night it’s  turned off. Not apparently anymore I’m f...

Landline switchover

 Hi can anyone help please,Landline switched to fibre on 19/5/23, plugged in adapter to hub4 and cordless base station (BT8500) into adapter no dial tone! rebooted hub, no change, tried non cordless phone, no tone. Check service status via web, check...

Jzojzo by Joining in
  • 327 Views
  • 1 replies
  • 0 kudos

Fibre phone no dial tone

Hi can anyone help please,Landline switched to fibre on 19/5/23, plugged in adapter to hub4 and cordless base station (BT8500) into adapter no dial tone! rebooted hub, no change, tried non cordless phone, no tone. Check service status via web, checke...

Just been switched over to 21cv and am not very happy

Hi,I had to have an engineer visit because my phone is in the hallway and an old superhub 2 is in the upstairs study.  I booked an engineer appointment and was assured that the engineer would be able to supply an extension cable so that the new route...

VM001 by Dialled in
  • 1415 Views
  • 17 replies
  • 0 kudos