Virgin Phone Switchover
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Everything You Need To Know

AdapterBefore you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.Around 3 we...


Resolved! Fibre phone doesn't work

I have installed the new hub 3.0, and the wifi and wired ethernet connections are working fine. The landline is dead however with no dial tone; when called it doesn't ring.I have connected my Panasonic DECT and a GEEMARC analogue receiver, using the ...

denis_p by Tuning in
  • 2 replies
  • 0 kudos

Resolved! Home phone update

Due to be updated, connecting home phone to hub.  Hub upstairs, phone down stairs. Tried phoning 150 to arrange technician but cant get past the automated system. Can any suggest how this can be achieved.William

Resolved! Connections on new landline hub

Hello, I have now received my letter about replacing the VM Hub to enable the landline to work on fibre cabling. Can anyone confirm that the new hub will still have 4 ethernet sockets? Its just that my desktop connects to the existing hub via Cat. 6 ...

brocoli by Tuning in
  • 16 replies
  • 1 kudos

Phone downstairs, Hub upstairs

Our main phone connection is downstairs near to the original location of our hub. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone.Will we have to move the base unit of the phone to be ...

El-n-Hils by Joining in
  • 122 replies
  • 0 kudos

Resolved! Extensions

I have 3 extensions, 2 are conventional handsets and the third is a DECT base station.  All are connected via a single cable which plugs into the Virgin phone socket which is adjacent to my router. Am I right  in thinking that I should be able to jus...

HughA by Tuning in
  • 1 replies
  • 0 kudos

Changing a visit date?

I keep getting texts from VM re an engineer visit to change my phone line to run off the hub. There hasn't been a suitable date yet so I reply CHANGE  to change the date. Then I'm sent a link to reschedule. This link never works!   I rang the number ...

stu77 by Joining in
  • 0 replies
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Caller divert not working

Have been with Virgin media ever since it was Yorkshire Cable years back and never had a problem this one is winding me up with the same response on every occasion people that just read of a script.When i was originally contacted by virgin media that...

Mikebow by Joining in
  • 2 replies
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Resolved! Caller Display

Does anyone know whether Caller Display will continue to work after the switchover? I use a BT Call Guardian phone and have built up a fair list of contacts and blocked numbers, and both rely on Caller Display.

bn37qp by Joining in
  • 4 replies
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Shocking service WRT phone switchover

Last week a technician arrived at my door to install the phone switchover. I specifically said to the CS agent that I needed to get the new cable through the external wall and around the house and back in the front of the house. I specifically asked ...

change over complete

Arranged swap over ahead of date given by virgin, engineer attended on time, discussed what was wanted as house phone was away from hub, rearranged existing wiring, installed a new socket. All done in 45 minutes and is working well. we did not want a...

PhilipF by Superfast
  • 3 replies
  • 0 kudos