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What hub needed for phone switchover

robync28
Settling in

Hi,

just wondering if it matters what wifi hub you have when switching to the fibre phone/landline? 

1 REPLY 1

Sabrina_B
Forum Team
Forum Team

Hi @robync28 👋.

Thanks for reaching out to us. 

It's a very good question, it does matter yes. So with Hubs that are compatible with the new fibre landline, we would require that you have a Hub 3 and above, so Hub 4 & Hub 5 are compatible. Should you have a Super Hub or SuperHub 2/2ac we will replace this for you are no extra cost when it comes arranging a switchover appointment. We will also ask you some questions in relation to this is ensure that when switching you over we have all the information needed to that it is a smooth transition. 

You will receive some communication around this along with a date in which yourself or your area is due to be switched over by. Should you not wish to wait and want to get it done sooner, by all means call in and we can take a look and see what can be done for you. 

📞 0345 454 1111, option 1, option 3, option 4.

Keep us updated should you need further assistance.

Sabrina