I received a text over the weekend that said an engineer is visiting this Wednesday. I did not make this appointment and it is not convenient. I'm guessing it is to do with the switchover but I don't know as the lady that called about it didn't ask me when would be a good time but just said I would need an engineer. I've tried to re-arrange online as the text suggested but it keeps just sending me round in circles saying I have to contact VM and sending me back to the same page.
I really don't have time to spend hours in a queue on the phone listening to the dreadful music, so how can I get it cancelled/rearranged
Welcome back to our community forums and sorry to hear you got an unexpected text message regarding an appointment. We can understand your concern. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
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