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Trying to change appointment

Kmoon
Tuning in

I received a text over the weekend that said an  engineer is visiting this Wednesday.  I did not make this appointment and it is not convenient. I'm guessing it is to do with the switchover but I don't know as the lady that called about it didn't ask me when would be a good time but just said I would need an engineer.  I've tried to re-arrange online as the text suggested but it keeps just sending me round in circles saying I have to contact VM and sending me back to the same page.

I really don't have time to spend hours in a queue on the phone listening to the dreadful music, so how can I get it cancelled/rearranged 

 

 

2 REPLIES 2

Akua_A
Forum Team
Forum Team

Hi @Kmoon 

Welcome back to our community forums and sorry to hear you got an unexpected text message regarding an appointment. We can understand your concern. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A
Forum Team
Forum Team

No problem at all. Happy to have been able to help. Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs