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Phone switched to digital but not recieved an adapter

Arilani
Tuning in

Hi there,

I have not received an adaptor and my phone switchover day was yesterday. Phone is now dead. Called 150 on Thursday after getting a reminder about switchover and was told I'd get the adapter Friday but it didn't  arrive. Its now Saturday and postie has been, but nothing for us. 

FAQ's mention getting a text saying the adapter has been dispatched, but i've not had that either.

Can someone help please.

4 REPLIES 4

Ayisha_B
Forum Team
Forum Team

Hi @Arilani 👋,

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear your adapter has not arrived.

I will pop you a PM 📩 now to confirm some details and I'll be more than happy to help further. 

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ayisha_B
Forum Team
Forum Team

Thanks for your time via PM @Arilani 

I have re-ordered your adapter and it will arrive within 5 working days. 

We have some useful info 👉 here on the switchover and what to do when you receive your adapter.

Let me know how you get on. 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Client62
Legend

If all else fails the adaptor cost less than £3 on eBay

Have you received the adapter since Ayisha's message Arilani?

 

Let us know.

 

Rob