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Long delay before phone connects.

Wizard35
Joining in

Hello, ever since installing the digital phone adapter into our phone there has been a long delay before the phone connects to the inputted number on the phone. I originally thought that the adaptor was not working as I heard nothing after inputting the number, however it eventually started ringing the other end. 

Could anybody advise me on what is causing this issue as in an emergency this is obviously a serious issue where every second counts.

Thank You.

3 REPLIES 3

Gareth_L
Forum Team
Forum Team

Hello Wizard35.

Thank you for popping back onto our Community.

Sorry to hear about the delay with your incoming calls.

Can I please ask what phone you have and is it possible to test another phone?

Have you also tried rebooting the Hub?

I will send you a private message so I can take a look into this for you in a bit more depth.

If you can check the top right of your screen that would be great. 
Regards     
Gareth_L
 

 

Client62
Hero

Omitting the area code for local numbers can make VOIP phone systems slow to connect.

Gareth_L
Forum Team
Forum Team

Hello again Wizard35.

I can see I last replied to you a month ago.

Have you been able to fix the delay yet?

Can you please let me know if you still need assistance?

Gareth_L