Virgin Media Community

[Ayisha_B]

I'll send you a PM so we can take some details and check if a technician visit may be needed to make some in-home wiring changes.

Thanks

[wwtp1313]

Ayisha_B

As you will note from my post 9 hours ago I have exactly the same problem as Ambey.

It is not possible to use a total cordless system, as I have 2 boxes with traditional phones.

Therefore, I need the current devices working, as they are now, on this new system you are introducing.

Thanks

wwtp1313

[wwtp1313]

Can someone please reply to my message above!!!

[Jodi_S]

Hi wwtp1313,

A warm welcome and thanks for posting on our community forums. Apologies that your message was not responded to sooner.

As you too have advised it may not be possible to have a total cordless system, we may have to arrange for an engineer to attend to make some wiring changes for you also.

Due to this, I will pop you over a private message to take some details, please click on the purple envelope to accept the chat. 

Kind regards Jodi. 

[thompa]

Hi there,

We have just been advised our home phone service is changing to 'fibrephone' in January 2023.

Our modem is set to 'modem only' mode so we can use a mesh WiFi system. Can the 'fibrephone' be used with our Hub 3.0 in this mode?

We will be out of the country in January, 2023. Is it possible to connect now?

Thanks in anticipation.

Allan

[David_Bn]

Good Afternoon @thompa, the question you've posted in relation to the modem mode feature has been answered on another thread you have posted on - here

In relation to your second question, have we provided any date ranges to you in January for the switching over?

This would be phased over, and can stretch over a couple of weeks.

Kindest regards,

David_Bn

[mitch84]

What's this adapter, and please tell me I can still use my 3rd party router.

I have my hub in modem mode.

[Steven_L]

Hey mitch84,

Welcome back to the community and thanks for taking the time to post.

The adapter is to be able to use your existing handset, when your phone line changes to the fibre network, you can still use your hub in modem mode with a phone plugged in to it.

Kind Regards,

Steven_L

[ambey]

The phone will work only of it is a modern electronic phone.

Older pulse dial phones will not work. Thanks virgin.......