on 25-06-2021 12:30
Before you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening.
Around 3 weeks before the migration, you'll receive an email and a text with further info on how to order your adapter. Once you have the adapter, you can use it to plug your phone into your hub.
Router Plugin Port
Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11).
Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. You must ensure that you plug your landline with the adapter into port 1, which will be the top one.
Any corded or cordless landline handset should work with our adapter, with the small exception of a few much older models. If your handset wasn’t working previously via a wall socket and doesn't work when connected to your hub with the adapter, this is an issue with the handset and we would advise trying a different model in the first instance.
If you have multiple portable DECT handsets in the home then you will only need to connect the master handset into your hub with the adapter, meaning it needs to be located near the hub.
If you have multiple handsets that aren’t portable and connect to extension sockets in your home then you may need a technician visit to make some in-home wiring changes.
Your landline & broadband services run on separate channels, so having both running through your hub won’t impact the quality of your broadband service.
on 14-03-2022 15:59
Thanks for the response.
Unfortunately our lines will be moving to fibre.
Once of course would be required to be slotted in where the router is, then the remaining handset can be dotted in the required spots.
on 14-03-2022 16:30
How would the other devices on the extension sockets connect to the fibre system? Would the virgin installed extra sockets be somehow connected to it?
on 14-03-2022 17:54
Thanks for the reply
Can you please elaborate on what devices you mean please? Do you mean your two other handsets - the devices would need be compatible of pairing to the Hub whether via extensions or using cordless phones etc.
on 14-03-2022 18:08
The main phone is dectl with another one slaved to it.
The other devices on installed extension sockets are a dial out burglar alarm, a 1927 candlestick phone, a trim phone and a conventional land line phone.
This is a 5 bedroom Victorian house.
on 14-03-2022 18:17
Thanks for the reply!
If the devices are compatible with the 21CV system running via the extensions then this will be absolutely fine 🙂
on 14-03-2022 18:32
I have no idea what a 21Cv standard is. All I can say is that devices work fine on the current virgin twisted pair system.
Is the new fibre system compatible with the existing twisted pair system? If it is, how will you make the current extension sockets work with it?
on 14-03-2022 18:40
Thanks for the reply!
All that happens with 21CV is the twisted pair copper wire used with the old master socket is replaced with a socket on the hub, if you was looking to have for example, different phones dotted around the house - we'd advise to replace the corded telephones with cordless as the main socket will be located on the hub.
on 14-03-2022 18:49
It is not possible to replace legacy, heritage phones, which work fine currently, with anything using cordless technology. Also, this is a large Victorian house and the cordless signal will not reach all round the house.
Therefore, I need the current Virgin installed extension sockets working using your new system.
on 14-03-2022 19:37
The best arrangement for the 21CV connection is with a cordless phone system.
Plug the base station into the hub then use as many satellite cordless phones as required.
New around here? Check out the do's and don'ts, in our Community FAQs
on 14-03-2022 19:47
Regrettably, it is not possible to use a total cordless system.
Therefore, I need the current devices working, as they are now, on this new system you are introducing.
How will you achieve this?