Digital Voice Switchover

[wineo54]

Hello. I have just received the Email informing me of the switchover to Digital Voice on 1st December. I currently have 4 wired phones over 3 floors. The Hub is on the 2nd floor and the cable for the Landline enters the house on the ground floor where the first phone and socket is sited. All other phones are linked and if one rings they all ring. There is a phone socket and wired phone within 1M of the Hub on the second floor.

My question is, if i connect a lead into the current socket on the 2nd floor and to the adapter on the Hub will this ensure all phones work as they currently do or do i have to have a technician to alter the wiring. I am more than happy to disconnect the original  incoming cable from the socket on the ground floor. If i need a technician please provide me with a link as i have spent ages going round in circles trying to confirm i need a technician and if so to book an appointment.

Many Thanks

Rod

[Sabrina_B]

Hi @wineo54 👋.

Thanks for reaching out to us regarding your home switchover. With the nature of you having 4 phones within the property, it would require an engineer as they would need to make and assessment and discuss with you what would be required to make all telephones operational over the new system, any more than one handset would require an engineer. If you wish to proceed or discuss further that may be a little delicate, we can bring you into a private message.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[Sabrina_B · Accepted solution]

Hi @wineo54 

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your home phone switchover.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment, you can do this by reaching out to us here or calling 📞 0345 454 1111.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

Sabrina

[wineo54]

Sabrina, just to say thank you for all your help this afternoon and for arranging an appointment for an engineer to visit. Great service thank you.

Rod

[HDB1]

I need an upgraded Superhub3 for my digital swichover on 7th December 2023 but haven’t received this horvthe adaptor needed to continue to use my ‘landline’ phone number.  I will need a technician to attend as the wiring is complex.  My neighbour has been sent her adaptor (her hub is compatible) but I have heard nothing except weekly text messages reminding me of the changeover date.  I’ve been online to be told that I should be sent one foc but time is running out and Iv

[Vikki_M]

Hi HDB1

Thank you for your post and welcome to our community.

I am sorry to hear the new hub has not yet been sent.

I will send you a private message now so we can arrange this for you.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

[Vikki_M]

Hi HDB1

Thanks for getting back to me privately. 

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. 

Please ensure that someone over the age of 18 is at the property for the time the engineer is there.  If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed. 

Do please let us know how the appointment goes. 

Take care.