A warm welcome and thanks for posting on our community forums. It's disappointing to hear that you too have experienced difficulties when trying to book an engineer online.
This should not be a difficult process, either booking online or through an agent on the phone. We do appreciate your feedback on this matter, and we are always happy to take this away so we can improve on our customer services for the future.
Can we ask if you have faced difficulties when trying to book an engineer through your online account?
If so, what were the issues.
We understand the wait times are longer than anticipated at this current time, our team are working as hard a possible to get all customers call answered in a timely manner.
Kind regards Jodi.