Menu
Reply
dooz
  • 155
  • 5
  • 9
Up to speed
403 Views
Message 1 of 6
Flag for a moderator

switching

i have virgin broadband but in wifes name if i swap to o2 mobile will i get the double update? thanks

0 Kudos
Reply
John_GS
  • 14.97K
  • 765
  • 1.39K
Forum Team
Forum Team
397 Views
Message 2 of 6
Flag for a moderator

Re: switching

Hi dooz

Thanks for posting. Both accounts have to be in the same name and address to get Volt benefits. You can as a Virgin Media user, use the O2 Priority app as well, however. Download the app and click 'sign in with my Virgin Media details'.

Any free coffees or pastries, send em this way 🙂

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
dooz
  • 155
  • 5
  • 9
Up to speed
380 Views
Message 3 of 6
Flag for a moderator

Re: switching

can i change the account to my name then?

0 Kudos
Reply
John_GS
  • 14.97K
  • 765
  • 1.39K
Forum Team
Forum Team
377 Views
Message 4 of 6
Flag for a moderator

Re: switching

Thanks for coming back to me. We don't offer a Transfer of Ownership I'm afraid. The only way to do so would be to cancel the existing account (though if in contract you may incur a disconnection fee) then re-sign up after 3 months no service at the current property.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
dooz
  • 155
  • 5
  • 9
Up to speed
342 Views
Message 5 of 6
Flag for a moderator

Re: switching

thanks, no problem will just stick to my other provider

0 Kudos
Reply
John_GS
  • 14.97K
  • 765
  • 1.39K
Forum Team
Forum Team
340 Views
Message 6 of 6
Flag for a moderator

Re: switching

Hi dooz - no worries. Can I be of further assistance today?

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply