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staceydsf
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sim card not always registering

Phone Huawei P10 virgin 4g sim. Get a signal and 4g most of the time but it also drops out and says Emergency Calls only. If I manally select network I can see Virgin 4g as an option but it won't connect to the signal. Any ideas. Thanks

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Emma_C
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Re: sim card not always registering

Hi Staceydsf, 

Really sorry you're having some issues with the signal and for the delay in getting back in touch. 

Are you still having issue with the signal at the moment?

Does this happen everywhere you visit?

Does it only happen when you're using 4G, does switching to 3G or 2G fix the issue?

Let us know so we can advise further.

Emma_C - Forum Team
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staceydsf
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Re: sim card not always registering

Hi Emma_C, sorry for the delay in replying, it happens every where, I get emergency calls only appear. We all have Virgin Sims and my sim is the only one that is not working. Phone is a Huwawi P10, unlocked and I have performed a full reset to factory too. Is there a way you can sen me out a new SIM. The SIM I have is purple SIM
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staceydsf
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Re: sim card not always registering

Additionally, If I go to mobile setting and select manual, Virgin (4g) comes up in the list but I still cannot connect to the service this way

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Ryan_N
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Re: sim card not always registering

I will send you over a private message so I can look into this for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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