Menu
Reply
  • 1
  • 0
  • 0
amye1993
Joining in
151 Views
Message 1 of 2
Flag for a moderator

roaming portugal

Hi,

I have arrived in Lisbon, Portugal and my data roaming is not working despite turning roaming on on my phone and account. I am on a sim only contract. I cannot access internet or make calls or receive texts. I have no issues in the UK. I previously had this same issue in Hungary last year with no resolution found.

I'd be grateful for any help anyone can offer. I'm out here alone so cannot phone virgin media because calls aren't working!

Many thanks 

0 Kudos
Reply
Highlighted
  • 113
  • 6
  • 11
Forum Team
Forum Team
122 Views
Message 2 of 2
Flag for a moderator

Re: roaming portugal

Hi Amye1993 

 

Thanks for your post, really sorry that you're having these issues with your roaming profile. Was it before you flew out that you activated this on your account? Have you tried to reboot the handset to see if this then detects a signal? Also go into settings and try a manual network search, this may then detect a signal for you. 

 

Let us know how you get on and if you need further help 

 

Hollie_B

0 Kudos
Reply