Menu
Reply
Highlighted
  • 78
  • 0
  • 2
Tuning in
246 Views
Message 1 of 5
Flag for a moderator

low call volume galaxy a9 2018 contract

for weeks i have had low call volume on my galaxy a9 2018 contract..

the volume button is full..i have done a reset and im connected to the virgin network..The virgin network is at the top of the manually selecting networks...So its not the network.

Can you please do a repair of my phone for free.

when i ring virgin mobile on 789 you will not listen.

It is not liquid damage or physical damage for the phone.

0 Kudos
Reply
Highlighted
  • 3.9K
  • 531
  • 1.05K
Very Insightful Person
Very Insightful Person
239 Views
Message 2 of 5
Flag for a moderator

Re: low call volume galaxy a9 2018 contract

Far easier route than Virgin. Samsung have a 2 year guarantee direct with them. 

No need to send it away...in most cases they will come to you 

https://samsungrepair.com/

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 78
  • 0
  • 2
Tuning in
235 Views
Message 3 of 5
Flag for a moderator

Re: low call volume galaxy a9 2018 contract

That is not free, £79 for ear speaker repair.

I should be able to get a FREE repair as im paying £25.50 monthly for the phone and £6 monthly for the sim.

I got the phone in december 2018.

0 Kudos
Reply
Highlighted
  • 3.9K
  • 531
  • 1.05K
Very Insightful Person
Very Insightful Person
231 Views
Message 4 of 5
Flag for a moderator

Re: low call volume galaxy a9 2018 contract

Not if it is within 24 month guarantee.

Virgin's third party repairer will only do 12 months, and is likely to charge more 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 78
  • 0
  • 2
Tuning in
210 Views
Message 5 of 5
Flag for a moderator

Re: low call volume galaxy a9 2018 contract

I messaged from the virgin mobile app, said will post a new replacement sim card..and if still same problem with new replacement sim card then will repair device.

0 Kudos
Reply