on 26-04-2022 17:13
I was travelling to the USA. I turned off roaming but left mobile data on. I just checked my bill and it’s charged me for zone 1 internet usage but I never used it and I don’t know what zone 1 is as I flew direct to usa. I only use phone via wifi services. Why was I charged. It says £38 on the day I was travelling.
on 26-04-2022 17:36
Hey @Deenardi,
Welcome back to the community and thanks for taking the time to post.
I'm sorry to hear that you have been charged that amount, zone 1 is the tariff zone that the USA is in.
If your data is still turned on, your device will connect to a network, you would need to fully turn off mobile data, if you dont want your device to connect to any networks.
Regards,
Steven_L
on 26-04-2022 20:11
Steven_L forum team
Thanks for the reply. Ive now turned off mobile data. I just found it strange I was charged as I didn’t use the internet or anything. I used the airport wifi. Still confused tbh. Thanks again.
on 26-04-2022 20:14
Hello @Deenardi,
Thanks for the update, I do hope this helps resolve your issue moving forward.
Many thanks,
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