Virgin Media Community

[co004]

I just received the email to move onto a new eSIM profile.  Completed the steps, added the profile, now I have no service.  How long does it take to activate or start working? Whatever the correct terminology is.

[pcg33kuk · Accepted solution]

Once I clicked activate on the Virgin Mobile Account pages, it was instant....

[Paulina_Z]

Hi @co004,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with your Activation.

It can take up to 24 hours for your SIM to be activated, so please keep an eye on it and let us know how you get on. 🙂

You can take a look at our SIM Activation page for more information about this process and what to expect. 

Keep us updated and let us know if you need any further assistance going forward. 

Thank you.

[co004]

Embarrassing, I had missed the bit about "activating" it! Thanks for the tip pcg33kuk

[Paulina_Z]

Hi @co004,

Thanks for coming back to the forums! Let us know how you get on and if you need any help going forwards. 🙂

Thank you.