Wifi calling worked perfectly on my Samsung A50 for ages but since the beginning of December 2021 it has stopped working at home and is intermittent else where.
I live in the Welsh countryside where the mobile signal for any network is practically non-existent but I have noticed that the sim now reports that its EE (which is the most likely network to connect in the area). However, when the sim IDs as EE, wifi calling doesn't work (this is almost all the time at home). When I'm at another location, the sim reports as EE but then changes to Virgin and immediately connects to wifi calling. Randomly it then drops the wifi calling connection and reports as being EE again.
I've tried another phone so I know it's not hardware and my company phone that is on the EE network uses WiFi calling perfectly fine. I don't really want to move supplier if its a simple fix. So....
Is this just a Virgin mobile bug, a settings issue or is there a problem with the sim card? Grateful for any suggestions.
Sorry to hear of the recent issues with Wi-Fi calling, we appreciate you taking the time to raise this on the forum and welcome to the community.
As enlli has already advised, even though the network you may be connecting to is EE your handset should show Virgin. Can you perform a manual network search and see if the option is there to select Virgin?
You can find out how to do this here by selecting the make and model of handset, if this still doesn't resolve the issue let me know and we can look into this further and if a replacement SIM is required.
That isn't the case enlli, which does make this more bizarre. The local area looks quite remote and there is a mast down which may mean there are more users using the local masts causing congestion in the area.
But it has worked previously, has it always shown EE as the carrier or has it ever shown Virgin?
The sim used to show Virgin when it got enough signal to show a network and I don't recall it ever showing as connected to EE. But, when I was at my mother in laws house for Christmas, it randomly switched between Virgin & EE. When it's showing as connected to Virgin, the wifi calling kicks in but when it's showing EE, wifi calling drops. The Mother in laws House is in Kent and has better signal strength although still not greater than 1 bar inside. That's when I started looking more closely at the network name and noticed the anomaly.
So it works in area's away from your home? Where Virgin shows as the network on the handset but not at home as it reverts to EE? This would appear to be a signal/network issue as opposed to a SIM or device problem.