Virgin Media Community

[jonnyguitar]

Hi all,

we set a £30 cap on my wife's phone which is way above what she normally uses. Due to her new phone making large text messages into pictures (yes, this is a thing apparently), costing 50p per picture (thanks Virgin!), her bill this month was way over her £16 a month contract at £37.50.

But my question is, how come the £30 cap was exceeded without any notification?

Have I missed some small print?

Jon

[enlli]

I may be wrong but I think the spending cap is extras on top of your tariff. So £16 plus £30 would give you £46

[-tony-]

when did you  set the spending cap - afaik it kicks in the next full month after you initiate it - so if you were half way through a month it would not apply until that month was finished