Virgin Media Community

[ChrisBibby1984]

Hello,

Back in November I ported a number over to my Oompf SIM so that I could use this as my primary number. However I have only just realised that I have lost the capability to use Wi-Fi Calling.

iPhone 13 Pro Max is the phone, prior to the port going through I did have Wi-Fi calling available (on it's original number).

But now at home, or work, or my parents house I do not see Wi-Fi calling in the Network Name when connected to Wi-Fi.

I've reset the network settings, removed the SIM and re-inserted.

It's not a show-stopper, just something I have become used to seeing previously.

What's next?

Best Regards

Chris

[Ashleigh_C]

Hi there Chris, 

Thank you so much for your post and welcome back to our community forums! 

I'm so sorry to hear you are facing this issue! 

Can I just check have you updated your new number in the iPhone settings? 

Thank you.

[ChrisBibby1984]

Hello,

Thanks for the reply.

Yes my number is correct in the IOS/iPhone settings.

Best Regards

Chris

[Ashleigh_C · Accepted solution]

No problem thank you for confirming Chris!

I'm going to send you a PM now so we can take a closer look into this. 

Please keep an eye out for the purple envelope in the top right corner of the screen alerting you to a new message. 

Thank you.