Who manages the Ultimate Oomph SIM card? Virgin Media or Virgin Mobile?
I have recently switched to the Ultimate Oomph package from Virgin Media. It come with an unlimited data SIM card. As far I know this SIM can only be acquired from Virgin Media and not Virgin Mobile.
Now when I go to my Virgin Media account page, I can manage many aspects, such as phone, Broadband settings, but I cannot manage the SIM card, instead it provides a link to Virgin Mobile. When I try to log in to Virgin Mobile with my Virgin Media account, it fails. If I try a password / email recovery, it appears that my account does not exist. Ok, so I assume these accounts are totally separate.
So now I try to create a Virgin Mobile account, I enter my phone number, but it also asks a security question (Where are they pulling it from? I have never created an account, so how can they ask me a security question?) If I try to enter my Virgin Media security answer, it says that it's incorrect. Ok, so does that mean that I have Virgin Mobile account after all then? What's going on?
I tried to call Virgin Mobile for support, but they told me that Ultimate Oomph SIM belongs to Virgin Media and not them, so that was it.
I find it ridiculous that Media and Mobile are separate to begin with, everything should just use a single account and everything should be manageable from a single dashboard. So now I have this SIM card that's stuck in some sort of limbo between these two departments and I can't seem to find a way to manage it from either of them.