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nehmaan
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Message 81 of 173
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Re: WhatsApp messages not coming through

Having exact same problem and thought it was my phone. 

Funny, I just moved to Virmin.

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Adamdh
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Message 82 of 173
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Re: WhatsApp messages not coming through

No it's nothing your end.

 

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nehmaan
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Message 83 of 173
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Re: WhatsApp messages not coming through

I've emailed their new CEO. I doubt I'd get very far to be honest. 

I've just joined VM for **bleep**!

Any ideas who we would need to poke to get this issue sorted out. The VM team here are quite useless. Not even a clear diagnosis yet. 

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Adamdh
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Message 84 of 173
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Re: WhatsApp messages not coming through

They just keep saying it's with IT every time I Chase them.

Waiting for CEO to respond to my email.

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nehmaan
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Message 85 of 173
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Re: WhatsApp messages not coming through

*** Bad language used here in excess ***

I'm still within my "14 day" right to cancel so might be back @ Three "Hey Guys, Sorry we broke up but can we get back together". 😞

I'm due to receive a call back tomorrow from someone who will probably read a guide at me. I suppose they'll tell me that standing on one leg for a few minutes will fix the issue.  

Will update If I get anywhere. 

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NS_UK
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Message 86 of 173
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Re: WhatsApp messages not coming through

Google Pixel

Android 9 (Pie)

P009299405 - can we edit the thread title to include the ticket number and get this thread stickied?

Credit to teabag for these links:

Complaints - https://www.resolver.co.uk/companies/virgin-mobile-complaints?territory_id=5

Right to leave (see no. 4) - https://www.ispreview.co.uk/index.php/2019/06/uk-isps-sign-up-to-new-ofcom-fairness-for-customers-co...

I feel this should be getting much more attention than is it. Regular updates wouldn't go amiss either, if only to say there's been no development.

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happywithmy350
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Message 87 of 173
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Re: WhatsApp messages not coming through

I had this problem - but I changed my settings in Whatapp to always show notifications and now I get them
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nehmaan
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Message 88 of 173
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Re: WhatsApp messages not coming through

Tried this, Didn't work and you can't do the same for other apps so it's clearly not just WhatsApp. 

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nehmaan
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Message 89 of 173
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Re: WhatsApp messages not coming through

Can someone download "PNF No-Root" from the play store, change your heartbeat interval to "2 minutes" and then test throughout the day. 

Issue has gone away for me and receiving "push" notifications. 

 

I'm not 100% sure if this has resolved it yet. 

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Lisad108
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Message 90 of 173
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Re: WhatsApp messages not coming through

Ok done! 

Lets see what happens. I keep intending to move provider but I keep hanging on just incase they fix it! 

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