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Meup93
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Message 61 of 173
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Re: WhatsApp messages not coming through

It's been going on well over a year what they on about

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Adamdh
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Message 62 of 173
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Re: WhatsApp messages not coming through

I don't think they know how to correct this.

I have no issue on WiFi so it's clearly something in the 4G build that needs correcting.

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HNP
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Message 63 of 173
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Re: WhatsApp messages not coming through

I've cancelled my contract too. You are all well within your rights to cancel without paying it off as the issue has not been resolved in a timely manner.

Virgin sent me a letter following an online complaint I made - it was no better than the people you talk to on the phone. So I sent another complaint about the letter!

That got ignored so I emailed the CEO a few times and managed to get a call back from the UK based complaints team. They are well aware of the issue but weren't able to provide a timescale on resolving it. The lady was very friendly and I should be getting a few months of money back too. I did say that they need to fix their customers services dept as to me they were making me more angry than the actually issue with data.

Don't give up!

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Meup93
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Message 64 of 173
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Re: WhatsApp messages not coming through

This is the most informative thing I've heard in months they keep saying they don't know of any issues

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Adamdh
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Message 65 of 173
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Re: WhatsApp messages not coming through

I was also told the IT reference is still pending with no update on when we should see a fix.

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Kaff
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Message 66 of 173
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Re: WhatsApp messages not coming through

I am having the same problem. No service at all on mobile data. Are virgin media any closer to resolving this issue

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Adamdh
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Message 67 of 173
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Re: WhatsApp messages not coming through

Nope they can't find the problem to be able to correct it.

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Kaff
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Message 68 of 173
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Re: WhatsApp messages not coming through

Wow. I spoke to a really helpful lady in customer services.. What a shock.. 

Anyway she talked me through how to add virgin media int... Onto access point names.. And it worked.all whatsapp and messenger messages now coming through when I am out and about. 

I want to connections

Mobile networks

Access point names

The added a new one..

Name Virgin Media Int

APN goto.vriginmobile.uk

Username user

Authentication type PAP

Then save

In access point name sure virgin media int is selected.

Turn mobile data off then back on. 

 

 

 

 

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Tonnox82
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Message 69 of 173
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Re: WhatsApp messages not coming through

Thanks Kaff for the info.
However, I already had those settings you described. I went abroad recently and while on the foreign operator's network, all messages came through in real time! Came back to the UK, and I got the same problems as before. I really think it's a problem with the VM network!
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Adamdh
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Message 70 of 173
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Re: WhatsApp messages not coming through

I also have them settings.

Problems virgin end.

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