This is a difficult one. I've had 2 in the past and ignored. However, Virgin now seem desperate to change over.
Normally, I would say get someone to change it, but that may not be possible.
Also these SIM cards may not play nice with older phones and phones previously locked by Virgin to their network.
Perhaps you can tell me what make and model pf phone and approx when and where you bought it.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks