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Voicemail Notification but no voicemail

Tamfunk
Tuning in

I had a blank voicemail from Virgin, I deleted it but there is still a notification for it. Can this be removed.

21 REPLIES 21

Hi Tamfunk, 

Thanks for your reply to us about this voicemail issue, I am sorry you're still having issues with this. 

Can I ask what handset you have please? 

Thanks,

Megan_L

iphone 11

Hi pgw26,

Thanks for your reply, have you tried to delete any saved voicemails that you may have?

Thanks,

Megan_L

 

Hi Megan,

It's the Samsung A52.

Hi @Tamfunk,

Thanks for letting us know the device you're using. Can you please try phoning the Voicemail service and selecting Option 3 "Settings and Features" and then Option 2 "Manage Message Alerts"?

When you're in this section, please turn off Message Alerts and turn them back on - this should clear the issue.

Thanks,

Reece - Forum Team


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they have all been deleted already

Hi @pgw26,

Sorry to hear this still hasn't resolved the issue. Can you please try the method I've advised in my previous post, and let me know how you get on?

Cheers,

Reece - Forum Team


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yes thank you, tried that and it seems to now gone, took a few goes but we're there - many thanks Peter

Hi Peter,

I'm glad to hear that this has corrected the issue. Please let us know if you have any other questions and our team will be happy to assist.

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


Hi Reece

That worked a treat!

Thanks for you and your team's help, really happy with that.