Voicemail Notification but no voicemail

[Tamfunk]

I had a blank voicemail from Virgin, I deleted it but there is still a notification for it. Can this be removed.

[Megan_L]

Hi Tamfunk, 

Thanks for your reply to us about this voicemail issue, I am sorry you're still having issues with this. 

Can I ask what handset you have please? 

Thanks,

Megan_L

[pgw26]

iphone 11

[Megan_L]

Hi pgw26,

Thanks for your reply, have you tried to delete any saved voicemails that you may have?

Thanks,

Megan_L

[Tamfunk]

Hi Megan,

It's the Samsung A52.

[Reece_MH]

Hi @Tamfunk,

Thanks for letting us know the device you're using. Can you please try phoning the Voicemail service and selecting Option 3 "Settings and Features" and then Option 2 "Manage Message Alerts"?

When you're in this section, please turn off Message Alerts and turn them back on - this should clear the issue.

Thanks,

[pgw26]

they have all been deleted already

[Reece_MH]

Hi @pgw26,

Sorry to hear this still hasn't resolved the issue. Can you please try the method I've advised in my previous post, and let me know how you get on?

Cheers,

[pgw26]

yes thank you, tried that and it seems to now gone, took a few goes but we're there - many thanks Peter

[Reece_MH]

Hi Peter,

I'm glad to hear that this has corrected the issue. Please let us know if you have any other questions and our team will be happy to assist.

Thanks,

[Tamfunk]

Hi Reece

That worked a treat!

Thanks for you and your team's help, really happy with that.