on 18-07-2022 18:59
I had a blank voicemail from Virgin, I deleted it but there is still a notification for it. Can this be removed.
on 20-07-2022 08:51
Hi Tamfunk,
Thanks for your reply to us about this voicemail issue, I am sorry you're still having issues with this.
Can I ask what handset you have please?
Thanks,
Megan_L
on 20-07-2022 09:10
iphone 11
on 20-07-2022 15:45
Hi pgw26,
Thanks for your reply, have you tried to delete any saved voicemails that you may have?
Thanks,
Megan_L
on 20-07-2022 17:02
Hi Megan,
It's the Samsung A52.
on 20-07-2022 17:09
Hi @Tamfunk,
Thanks for letting us know the device you're using. Can you please try phoning the Voicemail service and selecting Option 3 "Settings and Features" and then Option 2 "Manage Message Alerts"?
When you're in this section, please turn off Message Alerts and turn them back on - this should clear the issue.
Thanks,
on 20-07-2022 17:16
they have all been deleted already
on 20-07-2022 17:18
Hi @pgw26,
Sorry to hear this still hasn't resolved the issue. Can you please try the method I've advised in my previous post, and let me know how you get on?
Cheers,
on 20-07-2022 17:23
yes thank you, tried that and it seems to now gone, took a few goes but we're there - many thanks Peter
on 20-07-2022 17:26
Hi Peter,
I'm glad to hear that this has corrected the issue. Please let us know if you have any other questions and our team will be happy to assist.
Thanks,
on 20-07-2022 21:53
Hi Reece
That worked a treat!
Thanks for you and your team's help, really happy with that.