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Virgin Sim Not Arrived

Hello,

I signed up for an Oophm bundle Thursday 19th March 2020 and still have not received my Sim.

 

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Re: Virgin Sim Not Arrived

Sorry to hear this michaelwood

When you look at your bill, has it been verified that we're billing you for an Oomph bundle?  I just want to verify if it's an order processing issue, or lost in the mail issue.  Sorry.

Regards


Lee_R

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Re: Virgin Sim Not Arrived

Hi Lee,

Just double-checked and I'm definitely being billed for an Oomph Sim Bundle. Paying for a service I haven't received for the last couple of months.

Thanks,
Michael
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Re: Virgin Sim Not Arrived

Hi Michael,

 

Sorry to learn that you still haven't received your Oomph SIM.

 

I'll pop you over a PM now so I can look into this for you.

 

Kind regards

 

Beth