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Message 11 of 13
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Re: Virgin Mobile - 4G Throttled Video Streaming

I was connected to a UK server but to be honest any VPN country server you use resolves the streaming issue straight away. We should not have to pay extra to bypass streaming throttling due to Virgin's lack of competence.

If Virgin do not resolve this issue soon I will have to write a formal complaint...

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Message 12 of 13
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Re: Virgin Mobile - 4G Throttled Video Streaming

Hi I came here for the very same reason to complain that on my virgin sim only contract using a Samsung note 9 I am unable to watch YouTube uninterrupted above 720p unless I have VPN turned on, which is crazy on a so called truly unlimited data plan.

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Message 13 of 13
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Re: Virgin Mobile - 4G Throttled Video Streaming

Sorry to raise a thread that's not been posted to for a while but found this through a Google search.

I too an having problems viewing a live stream over 4G, specifically YouTube.

I can watch any number of 1080p YouTube videos without a problem but as soon as I choose a live YouTube stream there is constant buffering to the point of being unwatchable.

It's been like this for some time. I don't want to have to sub to a VPN just to bypass Virgin's optimisation process which clearly isn't working correctly.

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