OK, so, as from this morning, not only no internet, but now also unable to send texts. Received one from daughter at 8am, (which I didn't receive until almost 4 pm) tried to reply, but 'message sending' appears, then minutes later, 'message not sent' appears!! tried re-sending, same result.
Tried texting another family member, (on another network) same result.. So, not only no internet, also now unable to reply to texts!! apparently phone still works, so 1 out of 3 that I am paying for!!
Thank you for coming back to us with an update, I'm sorry to hear that you are unable to send text messages as well now. That is not ideal.
Just so you know, any work on the Virgin network will relate to our cabled network, not the phone masts. In relation to the service you are receiving on your mobile - can you try rebooting your phone fully and let me know if you are still unable to send text messages.
I've taken a look at your account and can see that the upstream levels are out of spec for your internet connection. I will send you a private message now to get an engineer appointment booked to resolve this. This may be causing the issue you are having regarding the internet service on your phone.
Please look out for my private message and get back to me when you can 🙂