on 17-12-2021 23:19
I have made the error by switching on my international roaming on the app and spending cap off. But still can’t get mobile to work in the USA. Can’t call customer care to resolve for have no phone.
anyone on here tat could help?
Thanks
Morney
on 18-12-2021 08:43
on 18-12-2021 09:08
on 27-12-2022 22:58
my uk android phone cannot make calls in the USA. This message received "Welcome you are roaming on AT & T. Due to network compatibility calls will not work. Please use data SMS and app based calling"
However SMS does not work either. I also cant seem to be able to make wifi based calls.
Is this due to US having virtually only 5G now? My phone is 2g/3g
Even though I cant make calls Virgin is still charging me for data
.
on 28-12-2022 08:54
Hi @sdu60
Thanks for your response
Are you able to try a Manual Network search to see if this then allows you to connect? Please let me know if you're an Apple/Android user and whichever handset so I can look into this for you
on 28-12-2022 15:58
Networks that show up include AT &T, 311490, 313100, T-mobile & verizon. None work. Phone is galaxy a20s
Whats wrong with virgin? This must be a common occurence.
on 28-12-2022 16:59
We rely on networks that are not ours when you're abroad, sdu60 - I can appreciate it can be frustrating and for that I apologise. With the message you received in terms of network capabilities, it doesn't sound like it would work on that network, the SMS it relates to would be mobile data SMS, not a standard SMS this is why that wouldn't be working.
Can you try the following please:
Android
Select Apps from the Home screen or swipe to access
Select the Virgin SIM toolkit option. Depending on the SIM slot the SIM is in this may be ‘Virgin’ or ‘Virgin2’
Select Roaming
Select Select Mode
Select Manual
Select International
Cheers,
Ryan.
on 28-12-2022 17:57
Tks for trying but your response is not relevant to my phone. I can find "Sim Toolkit" but there is no "Roaming" topic or the others either.
TRY AGAIN.
on 28-12-2022 18:07
Apologies - but I am only trying to help here, sdu60.
Your phone is an Android - the above would be relevant. What I will do is send you over a private message to double check everything is set from this side - have you been able to log into your online account at all and check if roaming is active from there?
Cheers,
Ryan.