I purchased an Alcatel One Touch V560 device from Virgin Media 9 years ago. I'm living abroad now, so I need to use it for a different SIM card. BUT it's obviously not working because it was never unlocked.
I already got a SIM card from Virgin Telco in Spain, which is a year and a half old company, as I have recently learned from them. They told me that, as different countries have a different Virgin company and they are independent one from another, the only way to unlock my device would be contacting Virgin in the country I purchased it.