on 03-05-2022 18:49
New phone, has been working perfectly,
it updated iOS over night
i haven’t been able to phone anyone…it says I have no credit? However I’m on a deal with unlimited calls and minutes which I’ve barely used as it is!
any help would be appreciated
on 03-05-2022 19:00
Thank you for your post and welcome to our community.
I am sorry to hear about the issues you are having with your phone.
Have you turned the phone off and on? I know that sounds simple but it does usually solve most problems 🙂
If this doesn't work, If you are able, could you try the SIM in another phone?
Could you also confirm if its multiple numbers you cant call please? Or is this just one particular number?
Are you able to text/use data?
Please pop me a reply when you can.
Vikki - Forum Team
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on 08-05-2022 11:37
I have turned phone off and on
I cannot call any numbers
my texts come through as just numbers even though they are saved as contacts on my phone already
Not enjoying my experience with virgin so far since getting this contract
on 08-05-2022 11:49
Sorry to hear of this fault @Sophieemarie, just to confirm, has this only happened since the recent update on the handset?
Do you have the ability to try the sim card in a different handset?
on 17-07-2022 18:08
I had this exact same problem. What you need to do is redo all of your contacts, and instead of using 07 or anything with a 0, use the dialling code as in +44 for me and etc.
on 18-07-2022 08:51
Thank you for taking the time to post and share with the community a resolution that worked for you on this issue, much appreciated.
All the best,