Virgin Media Community

[DEBS196]

I have been unable to receive or send calls or text messages since Christmas Eve with a couple of exceptions. 

I have done everything suggested, rebooting, removing sim and wiping, putting in flight mode for 30 seconds. 

Sometimes i get a message saying not registered then that clears. The phone has done its updates. Im at my wits end as can't contact customer services

[Ayisha_B]

Hi @DEBS196,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues with the service. Can I ask if you are able to try the SIM in an alternative handset?

If the issue persists, we can look to order a replacement for you.

Hope to hear from you soon!

[DEBS196]

I have inserted a new sim but tgat isnt working either. It is almostc24 hours. I have someone coming tomorrow who will try their sim in my phone 

[Tom_F]

Thanks for keeping us updated on this DEBS196, if the SIM doesn't work in another handset please let us know and we'll take a closer look into it for you. 

Tom