I have been unable to receive or send calls or text messages since Christmas Eve with a couple of exceptions.
I have done everything suggested, rebooting, removing sim and wiping, putting in flight mode for 30 seconds.
Sometimes i get a message saying not registered then that clears. The phone has done its updates. Im at my wits end as can't contact customer services
Welcome to our Community Forums and thanks for your post.
I am sorry to hear you're having some issues with the service. Can I ask if you are able to try the SIM in an alternative handset?
If the issue persists, we can look to order a replacement for you.
Hope to hear from you soon!
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I have inserted a new sim but tgat isnt working either. It is almostc24 hours. I have someone coming tomorrow who will try their sim in my phone
Thanks for keeping us updated on this DEBS196, if the SIM doesn't work in another handset please let us know and we'll take a closer look into it for you.