My virgin mobile sim is part of my bundle with home broadband. I was all set up for log in (VMedia and VMobile accounts all working) Couple of days ago I have received an email saying that my bundle was incorrect and the sim was upgraded from 5gb to 15gb. Since then I am not able to log into VMobile account and the sim doesnt show under my VMedia bundle (on the VMedia website) anymore.
Tried to reset my VMobile password (using a password manager is definitely correct) but the system says that my email address isn't connected to any number. Tried to re-register but says that I am register and entering the security answer (correct 100%) isn't accepting it. What do I need to do?
Also why my bundle has been changed without my consent? I don't really need 15gb per month on a sim which I use rarely, I would rather pay less per month.
something has happened before that, a change not requested by me (change n. Oomph bundle (KMM53754230V84221L0KM) was applied on the 14/8 and since then I am not able to log in and reset my password. I have receive only one invoice for the bundle. under my contract there still no listed a mobile SIM